Use this service request type to report a vehicle that has been left unattended at the City of Denton Airport for more than 48 hours without the consent of airport staff.
Use this request to report any facility or safety concerns at Denton Enterprise Airport, such as broken equipment, damaged signage, lighting issues, cleanliness or anything else that affects the airport's maintenance or public safety.
Please use this service request type to report noise issues occurring from the City of Denton Airport.
Please use this service request to report an animal nuisance such as a barking dog, animal waste, or unsanitary conditions. An animal nuisance is defined as an animal situation that causes problems, disturbances, or harm to people, property, or the environment.
Use this service request type to report concerns regarding animal living conditions and treatment of animals that are under human control.
Use this service request type to request the pickup of yard waste, tree limbs, and cuttings over 4 cubic yards. Items should be in kraft bags or cut and stacked at the curb in 4 to 6 ft lengths. For residential collection, anything up to 4 cubic yards will be picked up automatically. Residential brush over 4 cubic yards and commercial brush of any amount will be charged at a rate of $75 an hour with a 15-minute minimum. Commerical brush of any amount requires a service request.
Use to report violation of minimum building standards for visible violations from right of way such as peeling paint, heavily damaged roof, broken window glass or doors, etc. Full Ordinance: Section 17-150 through 17-174
Use this service request type to request the pickup of large, oversized furniture items that cannot be disposed of through regular trash collection. Bulky items are any non-putrescible household item that will not fit inside a solid waste container when the lid on the solid waste container is closed. Only items consistent with residential use, such as household furniture and appliances shall be considered bulky items. This term includes material that is part of routine household maintenance but does not include construction, demolition, or remodeling materials or debris.
This applies to residential housing and is when a temporary carport is used. Typically, violations of this type are plastic or vinyl pop up tent shades used to shade vehicles. Full Ordinance: Code Fence
Use this request to report noise complaints of a chronic or reoccurring nature, such as continuous complaints about loud music/disturbances at a residential property. Denton 311 is not monitored 24/7. If this is a public safety emergency, call 911.
Use this service request to report traffic violations that reoccur such as speeding, using cell phones in an active school zone, and stop sign violations. Denton 311 is not monitored 24/7. If this is a public safety emergency, call 911.
Use this service request to report storm drains that need to be cleaned. Drainage culvert pipes are owner maintained.
Use this service request type to report complaints related to commercial swimming pools such as, missing emergency and safety equipment, missing lifeguard signs, high levels of chlorine, trash in area of pool, dirty jacuzzi, or a dirty pool in Denton city limits.
Use this service request to contact the City of Denton municipal court. The City of Denton municipal court is not able to assist with felony court cases or tickets, citations, and misdemeanors that occurred outside of the City of Denton.
Please use this request to report a coyote or bobcat sighting within Denton City limits. This information will be put on a map that will help the public know where coyotes and bobcats are present and how to coexist with wildlife safely.
Use this service request type to report damage to a curb such as cracks, broken sections, or displacements.
This code type should be selected for any vacant and unsecured buildings that pose a safety risk.
Use this service request to report sidewalks needing to be de-iced at City of Denton buildings.
Please use this service request type to request the removal of dead animals from the public right-of-way such as streets, alleys, sidewalks, or medians. The City of Denton is not responsible for the pickup of a dead animal on TXDOT property such as I35 or 35W. To reach TXDot, please dial 940-387-1414 for assistance.
Use to request to report issue regarding drainage channel. Channels cross under streets. Channels are sometimes referred to as canals, streams, ditches, creeks, and estuaries. Mowing requests should be referred to Parks Maintenance Mowing.
Use this request to report debris in roadways. If the debris is on a sidewalk or walking path, please refer to Trash and Debris CIS.
Use this service request type to report issues related to exterior lighting/illumination on private property.
Use this service request type to report any concerns regarding facility or field conditions in City of Denton parks or trails.
This code type should be selected for any reported violations related to fencing.
Please use this request to report the sighting of a Feral Hog. This service request is for monitoring purposes only….Citizens are responsible for feral hogs on private property.
Use this request to report fireworks being used in the Denton city limits. Denton 311 is not monitored 24/7. If this is a public safety emergency, call 911.
Please use this service request to report sickness from eating at any restaurant, food establishment, or school within the Denton City limits.
Please use this service request type to report any questions, concerns, or issues related to gas wells, including safety concerns, maintenance inquiries, operational status, or environmental impacts. If you are smelling odors, or have seen an explosion or fire, please immediately call 911.
Use this code type for any defacement to private or public property which can be unwanted graffiti or stickers. Full Ordinance : Section 17-121
Use this service request type to report damaged guardrails on City of Denton roads and highways. The City of Denton is not responsible for maintenance and repair of TXDOT property such as I35 or 35W. To reach TXDot, please dial 940-387-1414 for assistance.
Use this type to report any vegetation issues such as grass and weeds over 12 inches in length. Full Ordinance: Section 17-40
Use this service request type to request pickup of accepted household chemicals. Home chemical collection is not available for businesses. City of Denton has a chemical collection limit of 10 gallons, by container size, or 50 pounds of material collected each week.
Use this type when reporting suspected people experiencing homelessness and found making a private or public area their living space.
Use this service request type to report any concerns regarding homeless camps that are located at City of Denton parks locations.
Please use this service request to proactively connect unsheltered people with resources to address health and safety concerns or to report an encampment for cleanup. For immediate concerns, please call 911. The estimated response time for this request is 2 business days.
Use this service request type to report activities within a residential property that violate home zoning ordinances. For example, an illegal business operating from a residential property that involves activities such as medical or dental clinics, restaurant or catering services, or automobile repairs.
Use this type to report issues with visibility at an intersection. Full Ordinance: Section 18-196 through 18-198
Use this service request type to report any concerns regarding irrigation issues at City of Denton parks locations.
Use this service request type to report an item dropped in a storm drain or inlet.
APPLIES WHEN VEHICLE IS FULLY ON PRIVATE PROPERTY AND DOES NOT APPLY WHEN VEHICLES ARE ON A STREET. Use this type for any vehicle that is off the street and appears to be unable to move under its own power. If vehicle is on (or blocking) a street or alley, refer the caller to non-emergency Police Dispatch at 940-349-8181. Full Ordinance : Section 17-34
Use this service request to report livestock housing concerns. If you are reporting loose livestock, please report issue to the Denton Police Department non-emergency 940-349-8181.
Use this service request type to report missed garbage, recycle, bulk, and brush pickups. Please do not report a missed collection on your scheduled day of service.
Please use this service request to access the Mosquito Threat Level webpage on the City of Denton website.
Use this service request type to report any concerns regarding City of Denton property that needs mowing.
Use this service request type to request the installation of a new sidewalk.
Please use this service request type to request information regarding animal services volunteer opportunities, donations, community services, adoptable pets, and owner surrenders.
Use this for any question not explicitly itemized. If a reply is needed, contact information must be provided.
Please use this service request type to report other environmental requests such as environmentally sensitive areas, landfill concerns, and sustainability.
Use this service request type to report any concerns regarding City of Denton parks or locations
Please use this service request type to report an issue that is not currently in the list of services on Engage Denton
This should be used when there are excessive amounts of items not considered to be trash outside in view from the right of way. Full Ordinance: Section 17-60
Use this service request to report complaints of recurring panhandling at a specific location, time and on a specific day(s). A description of the individual, location and day(s) and time of activity is needed. Denton 311 is not monitored 24/7. If this is a public safety emergency, call 911.
APPLIES WHEN VEHICLE IS FULLY ON PRIVATE PROPERTY. Use this type when reporting parking on grass or an unimproved surface or vehicles blocking a sidewalk. If vehicle is on (or blocking) a street or alley, refer the caller to non-emergency Police Dispatch at 940-349-8181. Full Ordinance : Section 17-101
Use this service request to report parking violations on City of Denton streets and sidewalks. This service request is for violations regarding parking violations on public property. Denton 311 is not monitored 24/7. If this is a public safety emergency, call 911.
Use this service request to report a pothole located in an alleyway or street.
Use this request to report power outages. You can use the Denton Municipal Electric outage map to see if your outage has already been reported. Outages affecting 25 or more residents are reported on the Denton Municipal Electric X (Twitter) page.
Use this type to report an issue with a rental property that has failed to correct a reported issue with heating or air conditioning, pest control, no hot water, damaged appliances, and general damage to the unit that makes it a safety issue to live there, etc. Tenants are required to report the issue to the landlord or property manager first. Full Ordinance: Section 17-150 through 17-174
Use this service request type to initiate the application process for a liquor license inside the city limits of Denton. To submit your request, you are required to upload the TABC application for your business. Please note, the TABC process may take 30 business to complete.
Use this service request when a resident would like additional police patrols in a neighborhood or specific Denton area. If possible please provide specific days and times for the additional patrols. Denton 311 is not monitored 24/7. If this is a public safety emergency, call 911.
Please use this service request type to request a claim form. After your submission, you will receive a notice of claim form via your choice of email or mail.
Please use this service request for submitting complaints on restaurants within Denton City limits that have pest problems, improper food temperature, dirty dishes, dirty bathrooms, no hot water, and overall unsanitary conditions of the restaurant
Use this service request type to report issues related to road striping such as faded, missing, or damaged lane markings, crosswalks, bike lanes, and other pavement markings. The City of Denton is not responsible for maintenance of TXDOT property, such as interstate highways.
Use this service request type to report roads needing to be sanded or de-Iced. The City of Denton is not responsible for sanding or the de-icing of TXDOT property such as I35 or 35W. To reach TXDot, please dial 940-387-1414 for assistance.
Please use this service request type to report issues related to short-term rentals, such as violations of City of Denton rental regulations. Provide specific details, including the address and nature of the complaint, to ensure a prompt and effective response.
Use this request to report sidewalk and ADA Ramp issues. Sidewalks and trails within a park are maintained by the Parks department.
Please use this service request type to report concerns about signs on private property, such as unauthorized signage, or violations of local sign ordinances. Include the property address and a brief description of the issue to help us address your complaint efficiently.
Use this service request type to report solid waste compliments or concerns.
Use this type for any water that is not moving and is or may lead to mosquitos breeding. Full Ordinance: Section 17-70
Use this service request type to report storage container(s) being placed at location without a City of Denton permit.
Use this request to report stray animals within the city limits where there are no identifiable owners or caretakers. If you are reporting loose livestock, please reach out to the Denton Police Department (non-emergency) at 940-349-8181.
Use this service request to report sidewalk issues in city neighborhoods and main roadways.
Use this request to report street sign issues. If a Stop, Yield, One Way, Do Not Enter sign or Wrong Way sign is down or missing please call 940-349-7311.
Use this request to report small debris in the street such as dirt or leaves. Street sweeping is not available in construction areas. Large debris in the roadway should be referred to Debris in Roadway.
Use this service request type to request the dimming OR addition of a City of Denton streetlight.
Please use this service request type to report issues with a streetlight in the City of Denton.
Use this service request to report an unattended animal that is attached to a stationary object by a chain, cable, rope, or similar object.
Use this service request type to report more than four (4) unrelated occupants in a single-family dwelling. Examples include illegal apartments & boarding homes.
Use this request to report traffic signal issues. Traffic signals are used to direct traffic and include red/yellow/green lights, and flashing traffic signals, for example.
Use this type for rubbish or garbage that is clearly not a item of value such as food waste, papers, cardboard, construction debris, animal waste, etc. and is visible from the right of way. Full Ordinance: Section 17-50
Placement Timeline: Carts may only be at the collection point from 6 PM the day prior to collection through 7 AM the day following collection. Use this type when reporting issues with trash or recycling carts being at the collection point at inappropriate times. Full Ordinance: Section 24-43
Storage Guideline: With exception of townhomes with 5 or more units per building, no solid waste or recycling storage container or unaccepted waste or recyclables be stored in public view or remain in public view in the front yard, on the front porch, or in front of the main structure on the property. Use this type when reporting issues with trash or recycling carts not being stored in an acceptable area. Full Ordinance: Section 24-43
Use this service request type to request the repair or replacement of carts. City of Denton does not replace lost yard waste containers.
Use this service request type to report any concerns regarding trash and debris being located at City of Denton parks.
Use this service request type to report concerns for trees on City of Denton property
Please use this service request type to upload your completed claim form. Please ensure that all sections of the form are filled out accurately before submission to avoid delays.
Use this service request type to report issues related to water conservation, such as leaks, excessive water usage, or malfunctioning irrigation systems in public or private spaces.
Please use this service request type to report water lid cover issues such as a missing lid, broken lid, and leaking lid.
Use this service request to report issues related to water pressure, including instances of low or high water pressure in residential, commercial, or public buildings.
Use this request to report water related emergencies such as a leak, sewage backup, water main break, or damaged hydrant.
Use this service request type to report a waterway/stormwater pollution concern such an oil spill, chemical spill, discolored water, or fish kill.
Use this request to report wildlife within the living quarters of the home. Denton Animal Services will not respond to wildlife in attics, or crawl spaces.
Use this service request type to report active or ongoing construction that is being done without a City of Denton permit.
